Privacy Policy

Last updated: May 2026

1. Introduction

Nhovar Store, operated by Nhovar Software ("we", "our", or "us"), is an e-commerce platform that allows merchants to create online stores and customers to place orders via WhatsApp. This Privacy Policy explains how we collect, use, and protect your information.

2. Information We Collect

Merchants: Name, email address, business name, store details, and WhatsApp Business credentials.
Customers: WhatsApp phone number, name provided during checkout, and order details.
Usage data: Messages sent through our WhatsApp bot for order processing purposes.

3. How We Use Your Information

To process and fulfill orders placed through WhatsApp
To allow merchants to manage their stores and view orders
To send order confirmations and updates via WhatsApp
To improve our platform and services

4. WhatsApp and Meta

Our platform uses the WhatsApp Business API provided by Meta. By interacting with our WhatsApp bot, you agree to WhatsApp's Terms of Service and Privacy Policy. We do not sell your WhatsApp data to third parties.

5. Data Storage

Your data is stored securely on our servers. Order information is retained to allow merchants to fulfill and review orders. You may request deletion of your data by contacting us.

6. Data Sharing

We do not sell or share your personal data with third parties except as necessary to operate our service (e.g., WhatsApp/Meta for message delivery) or as required by law.

7. Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at the email below.

8. Contact

For privacy-related questions, contact us at: admin@synthetixhq.com